Frequently Asked Questions (FAQ)
1. How do I access my digital product after purchase?
Once your payment is complete, you’ll receive an email with a download link. You can also access your purchases anytime by logging into your account on our website.
I didn’t receive my order confirmation email. What should I do?
If you haven’t received your confirmation email, please:
• Check your spam or junk folder.
• Ensure you entered the correct email address during checkout.
• If the issue persists, contact us at support@theplanome.com .
Do you offer refunds on digital products?
Due to the nature of digital downloads, all sales are final, and we do not offer refunds or exchanges. However, if you experience any issues, please reach out to us—we’re happy to help!
Product Information
Are your digital planners compatible with GoodNotes, Notability, and other apps?
Yes! Our planners work seamlessly with GoodNotes, Notability, and other PDF annotation apps on iPads and tablets.
Can I use the digital planner on my phone?
Yes, you can use it on any device that supports a PDF annotation app. However, for the best experience, we recommend using a tablet with a stylus.
Do I need to purchase a new planner every year?
Our dated planners are updated yearly, while undated planners can be reused indefinitely.
Account & Access
How do I create an account?
Simply click on the “Sign Up” button on our website and enter your details. Having an account allows you to easily access your past purchases.
I lost my downloads. How can I retrieve them?
No worries! If you created an account before purchasing, you can log in and re-download your files anytime. If not, contact us with your order details, and we’ll resend your purchase.
Technical Support
My planner isn’t working correctly. What should I do?
First, ensure you’ve imported the file correctly into your annotation app. If you still experience issues, try restarting the app or re-downloading the file. Need further help? Contact us!
Can I edit the planner templates?
Our planners are designed for note-taking and annotation. While you can add your own notes and stickers, direct edits to the template itself aren’t possible.
Contact & Support
How can I contact customer support?
We’re here to help! Reach out to us at support@theplanome.com , and we’ll respond within 24–48 hours.